High-quality customer care increases sales and can also greatly impact a company’s image. Communicating with clients in a more personal and efficient way builds trust, which is an important element when dealing with prospects. Of course, the quality of our communication and collaboration depends on the tools we have. Companies need to ask themselves, “Are we using the best and most fitting technologies to provide interactive and effective customer support?” Choosing the right tool can make a huge difference.
VeriShow, a Web-based live support and collaboration platform, enables businesses and individuals to present products by sharing multimedia content with clients in real-time, using text, audio and video applications. The platform’s call button can be integrated into any site, so Web visitors can easily enter a session and get the help they need.
In order to deal with different customer support issues and challenges, we need more than just a text chat. VeriShow contains different types of applications with which users can provide interactive experiences for customers and even close sales online. Here is a rundown of VeriShow’s most useful apps:
- Document sharing – Allows businesses to share different types of documents – from Word files to images and videos, and annotate them.
- Live video feed – Lets companies show a customer a live video feed from an additional camera, for example to demonstrate a new product in real-time.
- Screen sharing and screen capture – To show anything appearing on screen, such as a different software applications.
- Text chat translator – This app enables online representatives to chat with customers who speak other languages by automatically translating the text into the chosen language.
- Form completion application –With this app, customers can complete forms and append electronic signatures together with the agent.
- Co-Edit Microsoft® Word and text documents – You can work together with the customer on any word documents, do the live editing, and the results can be saved in a format that can be checked in the future.
- Online Payments – The customers can make the payments directly using the Verishow live chat to pay for any software or service, from the company. The entire processing is handled by Paypal and not Verishow.
- Dropbox – While using Verishow, the visitors can share their dropbox folder to share any files that might be needed to show to the merchant.
Signing up for the free version of VeriShow allows anyone to use the platform with certain limitations and try the different applications. VeriShow also offers a full-featured, paid version with premium plans for small and large companies.
Here are the various plans of Verishow Live chat software –
| Pro | Standard | Basic | Free |
| $399/month | $199/month | $49/month | Free |
| For larger businesses with large websites |
Suitable for most SMBs |
For very small businesses & websites |
For personal use, students, blogs, etc. |
| Basic web meeting & live support |
Basic web meeting & live support |
Basic web meeting & live support |
Basic web meeting & live support |
| Unlimited session duration | Unlimited session duration | Unlimited session duration | 30mins limit / session |
| 10 seats | 5 seats | 1 seat | 1 seat |
| 1000 teleconferencing mins. | 500 teleconferencing mins. | 100 teleconferencing mins. | |
| Commercial apps | Commercial apps | Commercial apps | |
| Branding and customization | Branding and customization | ||
| Queue management | Queue management |
For those who are just starting the usage of Verishow, they can directly use any Pro package, as it is available for a free trail of a time period of 30 days. You can decide whether to upgrade to the paid version, if you are satisfied with the features it provides.
High-Quality, Real-Time Customer Support Platform – VeriShow